FAQ

Rental Information

I am ready to rent, what is the process? Review the Terms and Conditions page on our website, complete the online reservation process including payment to confirm your reservation, or without payment for a pending reservation and we will confirm your bike and dates and send you a PayPal invoice. Once you are paid in full we will provide you with a reservation confirmation. Then you show up at the store at the date and time on your reservation to pick up the bike!
What does my rental include? All rentals include; 150 free miles per day (unlimited mileage available for $20/day), 24-hour emergency roadside assistance, full tank of gas, and insurance with a $2000 or $3000 (1199 and custom 916 only) deductible that provides up to $300,000 damage and liability coverage.
What is not included in my rental? Rentals do not include a helmet or protective gear. It is expected that you will either bring your own safety equipment, borrow from a friend, or purchase it at the shop before your rental.
Can I rent gear? Rental locations DO NOT have and cannot provide rental gear at this time. We do expect to have rental gear available in some locations in the future.
What are the rider requirements? You must have a valid drivers license with a motorcycle endorsement, two years riding experience on similar bikes, and be 21 years of age or older.
What is the cancellation policy? Cancellations are fully refundable if made 7 days prior to bike pick up. Credits will be offered for any reservation date change if made prior to 72 hours of bike pick up. Changes made less than 72 hours prior to bike pick-up will be assessed any costs incurred at that time. No shows and incomplete reservations (no deposit, no signed agreement) will be charged in full.
How long is a rental? Rentals are in 24 hour periods. If you pick your rental up at 10 a.m. then it will be due back by 10 a.m. on the return day.
Do you rent motorcycles by the hour? No, you must rent for a minimum of one day.

Requirements

Can I use my international drivers license? Valid drivers licenses issued in your state or country is acceptable as well as international licenses, as long as there is a motorcycle endorsement somewhere on the license.
What are your age requirements? You have to be at least 21 years of age.
Do I need insurance? RentaDucati.com insurance is mandatory and is included as part of any rental quote and pending reservation.

Insurance

Do I need to purchase your insurance, or can I use my own? You must be covered under our insurance. At some locations that means you must purchase our mandatory insurance for $29.99 per day, but other locations have it built into the price. Either way the insurance fully covers the bike and will provide for up to $300,000 in personal liability and damage coverage for the renter.
What insurance coverage levels do I get through your insurer? Our insurance provider covers damage to the bike provides up to $300,000 in personal liability and damage coverage for the renter.
What if there is an accident or the bike is stolen, how much will I be responsible for? If you have followed our terms and conditions (for example; no stunt riding or racing, you locked the bike properly, etc.) then you are only responsible for the deposit amount.

Services

Do you pick up and drop off customers? Yes, we have a service to pick up and drop off customers for rentals. Please make note of it in your reservation and we will respond with details and cost.
Do you deliver and pick up the vehicle? Delivery is possible but needs to be coordinated in advance. Just send us an email with your request and we will let you know how much a delivery would cost.
Do you pick up at the airports? Yes, we pick up from the airport and deliver to the airport. Please make note of it in your reservation and we will respond with details and cost.

Method of Payment

What forms of payment do you accept? To confirm your reservation in advance you must pay online during the reservation; otherwise, we will send you an invoice. PayPal accepts all major credit cards.
Can I use another person's credit card for renting a vehicle? Yes, but then they must sign the contract and are liable for bike in case of an accident.

Deposit

Do I need a deposit? Yes, a deposit is required, and will be returned if the rental is returned in good condition.
What is the deposit for? The deposit covers your full responsibility for any damage or theft of the motorcycle. If you return the bike with damage costing less than the deposit amount, we will charge your credit card for the cost of the repair. If you return the bike with damage costing more than the deposit amount, or if the bike is stolen, then we will charge your credit card for the full deposit and that is all you are responsible for.
How much is the deposit? The deposit on all bikes is $2000.00, except for the 1199 Panigale and Custom 916 which is $3000.00, usually taken on your credit card, but cash is acceptable as well.
What is a credit card authorization? Credit card authorization is a process where we hold the right to charge your credit card a certain amount. This is your deposit.

Type of Vehicles

What type of motorcycles do you have? Ducati Motorcycles, of course! See our Rent Now! page for an updated list.

Accessories

Do you offer accessories with your rentals? Currently the only accessories available are the hard sided bags, Givi Top case, and Garmin GPS on the Multistrada 1200ABS.

Additional Charges

Is there an additional charge for fuel? Fuel must be returned at the same tank level it was given to you. If the motorcycle is returned with less fuel, there will be a fee of $25.
Cleaning We strive to provide you with a beautiful Ducati Motorcycle. If the bike is returned excessively dirty, then a $60 cleaning charge will be applied.
Are there any other charges I need to know about? The only other charges you may incur are if the bike is damaged or stolen, then appropriate funds may be deducted from your deposit.

Out-of-State Riding

Can I drive out-of-state? Yes, the rentals can be driven anywhere in the continental US but can not be driven into Mexico or Canada.
What about another state of mind while riding? We have many reports of Ducati riders entering another state of mind while carving up the hills on a sweet Ducati motorcycle. We hope you too experience this excellent state of mind!

Monthly Special

If I rent a vehicle for a month can I get a discounted price? Yes, vehicles rented for extended amounts of time will receive a special offer. Contact us for details; info@RentaDucati.com.

Discounts

Do you offer coupons? Yes we do! You can either check our website often, or subscribe to our mailing list (on the home page, top right side) and receive notices when we have special offers.
I have one of your postcards and it has a discount code, where do I use that on your website? Start your reservation HERE and plug the discount code in the promo box just below where you select your dates for the rental. The discount will automatically apply to the prices you see on your rental summary.

Returning Vehicles

If I have a flight leaving during your closing hours, is there anywhere I can leave the bike? Yes, we have a drop off service, but it will cost an additional $50 and we will need to make arrangements before you pick the bike up.
What if I am having fun, can I extend my rental a day or two? We hope everyone is having that much fun! Yes, you can extend your rental, but you will need to have it cleared by us first as we need to make sure the bike is not reserved for the next day and we need to extend your insurance and bill you for the additional time. Contact us at reservations@RentaDucati.com.

Privacy Policy

What is your privacy policy? Our full privacy policy is posted on our website at: Privacy Policy